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How to troubleshoot CD/DVD drive errors?


Posted Date:     Category: Driver Issues    
Author: Member Level: Gold    
Rating: 2 out of 52 out of 5Points: 10 (Rs 6)


In this resource I would like to introduce the users to troubleshoot the CD/DVD issues that are faced.


How to fix Read/Write errors of CD or DVD drive.


Sometimes when we try accessing the CD or DVD drive we get some errors like below:
A class specific or device specific driver is missing or corrupt

A CD or DVD drive cannot be found or is not connected

The CD or DVD drive is experiencing a problem that prevents it from working properly

The CD or DVD drive is not accessible via an assigned drive letter

As a reason of these errors we would not be able to access the CD/DVD placed in the drive. Accessing refers to reading from the disk as well as writing information to the disk.

The following are the steps to be followed to troubleshoot the above errors:

1. Click on Start and then click Run.

2. Type regedit and then click OK or press Enter. A Registry Editor navigation pane is opened.

3. In the navigation pane, on the left side, find the below registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4. In the right pane, click UpperFilters. If this is not found click on LowerFilters

5. Right click on the UpperFilters/LowerFilters

6. Click on Delete

7. A prompt opens to confirm the deletion.

8. Click on Yes

9. Delete both the filters

10. Exit Registry Editor.

11. Restart the computer.

Your issue with the CD/DVD drives would be resolved.


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